At SVEYO, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you use the SVEYO mobile application, website, and related services. By accessing or using SVEYO, you agree to the practices described in this Privacy Policy.
Information We Collect
When you create an account or use SVEYO, we may collect information such as your name, mobile number, email address, profile photo, location, vehicle details, listing information, payment-related information, messages exchanged through the platform, and communications with customer support.
We may also automatically collect technical information including your device type, operating system, IP address, application usage data, browsing activity, search activity, diagnostic information, and approximate location information when permitted by your device settings.
Additionally, we may receive information from third-party service providers such as authentication services, payment providers, analytics partners, advertising partners, insurance providers, and financing partners.
How We Use Your Information
SVEYO uses your information to create and manage user accounts, facilitate buying and selling activities, enable communication between users, verify identities, detect and prevent fraud, improve user experience, provide customer support, process payments, maintain platform security, resolve disputes, and comply with legal obligations.
We may also use information to personalize content, recommend listings, provide location-based services, improve our products and services, conduct analytics and research, and send important notifications, updates, promotional communications, and service-related messages.
Advertising and Analytics
SVEYO may use information relating to your activity on the platform, including search history, listing activity, device information, and location information, to improve our services, understand user preferences, measure advertising performance, conduct market research, provide recommendations, and display relevant advertisements and promotions.
We may work with advertising, analytics, and measurement partners who help us understand platform usage and improve our services.
Sharing of Information
We may share information with service providers, payment partners, cloud hosting providers, analytics providers, advertising partners, customer support providers, insurance partners, financing partners, vehicle inspection providers, logistics partners, and other trusted business partners that help us operate, maintain, improve, market, and secure SVEYO. Such partners may process information only for authorized business purposes and are expected to protect the information in accordance with applicable laws and contractual obligations.
SVEYO does not sell users' personal information as a standalone product. However, we may share information with trusted partners for advertising, analytics, insurance, financing, fraud prevention, customer support, service fulfillment, and platform improvement purposes as described in this Privacy Policy.
We may also disclose information when required by law, court orders, government authorities, law enforcement agencies, or regulatory bodies, or when necessary to protect the rights, safety, security, and integrity of SVEYO, its users, or the public.
Sale of Personal Information
SVEYO does not sell users' personal information as a standalone product. However, we may use information and work with trusted partners for analytics, advertising, fraud prevention, service improvement, marketing activities, and other legitimate business purposes in accordance with applicable laws.
Aggregated and Anonymized Information
SVEYO may create, use, analyze, and share aggregated, anonymized, or de-identified information that does not directly identify any individual user. Such information may be used for business intelligence, market analysis, advertising measurement, research, product development, and improving our services.
Location Information
With your permission, SVEYO may collect approximate or precise location information to provide nearby listings, improve search results, personalize recommendations, estimate distances, prevent fraud, and enhance marketplace functionality. You may disable location access at any time through your device settings.
Data Security
We implement appropriate technical and organizational measures to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction. While we strive to protect your information, no electronic system can guarantee complete security, and users are responsible for maintaining the confidentiality of their account credentials.
Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, and support legitimate business purposes. Certain information may be retained even after account closure where permitted or required by law.
User Rights
Users may access, update, correct, or delete certain personal information through their account settings or by contacting SVEYO support. Users may also withdraw consent for certain processing activities where applicable under law.
Account Deletion
Users may request account deletion through the application or by contacting customer support. Upon deletion, personal information may be removed or anonymized, although certain information may be retained as required for legal, regulatory, fraud prevention, security, and dispute resolution purposes.
Business Transfers
If SVEYO is involved in a merger, acquisition, investment, restructuring, sale of assets, or other business transaction, user information may be transferred as part of that transaction, subject to applicable legal requirements and privacy protections.
Third-Party Services
SVEYO may contain links to third-party websites, applications, products, or services. We are not responsible for the privacy practices of those third parties, and users should review their respective privacy policies before providing personal information.
Children's Privacy
SVEYO is intended for users who are legally eligible to use marketplace services. We do not knowingly collect personal information from children where prohibited by applicable law.
Changes to This Privacy Policy
SVEYO may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or technology. Any updates will be posted within the application or on our website. Continued use of SVEYO after such changes become effective constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us at:
Email: sveyo@bikenest.in